> ## Documentation Index
> Fetch the complete documentation index at: https://docs.persistence.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Audiences and contacts

> Manage campaign audiences, individual contacts, and do-not-contact suppression lists.

Audiences define who a campaign may call. Contacts are the individual people or phone numbers in those audiences. Do-not-contact lists, also called DNC or DND groups, define numbers that must not receive calls.

<Frame caption="Audiences combine one or more lists and summarize eligible and excluded contacts before campaign selection.">
  <img src="https://mintcdn.com/persistence-ai/vTPO-R7syJyo2N_1/images/dashboard/audiences.png?fit=max&auto=format&n=vTPO-R7syJyo2N_1&q=85&s=9dac97a33efef183ff813bc2b954aea2" alt="Persistence Audiences dashboard with contact, eligibility, exclusion, and campaign counts" width="640" height="360" data-path="images/dashboard/audiences.png" />
</Frame>

<Frame caption="The Contacts view provides calling eligibility, audience membership, campaign use, and related-conversation filters.">
  <img src="https://mintcdn.com/persistence-ai/vTPO-R7syJyo2N_1/images/dashboard/contacts.png?fit=max&auto=format&n=vTPO-R7syJyo2N_1&q=85&s=188ca247dc513c272c806c9da93935ec" alt="Persistence Contacts dashboard showing eligibility and audience assignments" width="640" height="360" data-path="images/dashboard/contacts.png" />
</Frame>

<Frame caption="DNC suppression lists can be mandatory across the workspace or optional for selected campaigns.">
  <img src="https://mintcdn.com/persistence-ai/vTPO-R7syJyo2N_1/images/dashboard/do-not-contact.png?fit=max&auto=format&n=vTPO-R7syJyo2N_1&q=85&s=03a074565ba2d4645e59cd0e2eeb7f13" alt="Persistence do-not-contact suppression lists" width="640" height="360" data-path="images/dashboard/do-not-contact.png" />
</Frame>

## Create a group

<Steps>
  <Step title="Start a contact group">
    Open **Audiences** or **Contacts**, start an upload, enter a name, and choose whether the file supplies callable contacts or suppression entries.
  </Step>

  <Step title="Choose a source">
    Download the template when you need the expected file shape. Upload one `.csv`, `.xlsx`, or `.xls` file up to 21 MB, or import contacts from a connected HubSpot or Salesforce account.
  </Step>

  <Step title="Review validation">
    Review the valid, invalid, and duplicate number counts. Persistence excludes invalid and duplicate numbers when you save the group.
  </Step>

  <Step title="Save the group">
    Save the processed group, then select it when you configure a campaign audience.
  </Step>
</Steps>

<Note>
  Use a DNC or DND suppression list for numbers that must not receive campaign calls. Review suppression coverage before every launch.
</Note>

You can replace the uploaded list or edit the group name and type. Check campaigns that use the group before you delete it.

Open a group to review entries and their metadata. A saved group can be ready while individual numbers remain active or blocked.