Agent settings

Open an agent and select Settings to configure the behavior around its prompt or conversation flow. Agent settings save automatically while you edit the current draft.

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Call settings

• Maximum call duration
• End call after a period of silence
• Voicemail and answering-machine detection, with hang-up or leave-message behavior
• IVR detection and hang-up behavior
• Call recording, consent, and recording beep controls when available
• Keypad and digit handling

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Speech settings

• Voice and language
• Voice speed
• Interruption sensitivity
• Response eagerness
• Reminder-message frequency
• Background ambience and volume
• Voice volume and digit pronunciation

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Instructions and model behavior

Adjust the LLM temperature when you need more or less variation in responses. Persistence appends default guardrails to agent instructions unless you explicitly remove them.

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Transcription settings

• Denoising
• Endpointing behavior
• Vocabulary specialization for domain-specific terms

Test changes with real examples from your callers. Faster endpointing can reduce latency but may cut off a caller who pauses mid-sentence.

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Dynamic variables

Define variables that personalize a prompt, greeting, tool request, or flow. Provide a default value for preview calls and for production calls where the caller-specific value is unavailable. Use test values in the preview. Do not use production secrets as test variables. See Dynamic variables for supported sources and testing guidance.

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Data extraction

Configure extraction triggers for events such as On Call Ended or On Call Transferred. An extracted category can be text, yes/no, numeric, or a fixed known value.

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Security

Agent security controls include PII protection, anonymization, and redaction. Workspace-level privacy settings can provide defaults, while an agent can apply the behavior appropriate for its workflow.