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Integrations let agents use approved external services and let workspaces import campaign contacts.
Persistence Integrations catalog with calendar, CRM, support, messaging, and scheduling services

The integration catalog groups connected and available services by workflow category.

The catalog can show additional services as they become available to a workspace. Configure only integrations supported by your current workspace and release channel.

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Available integration types

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Connect an account

1

Open Integrations

Choose the service you want to connect and start its connection flow.
2

Authorize access

Complete the provider’s authorization or enter the credential requested by the connection form.
3

Limit access

Choose only the accounts, calendars, or Slack channels that the workflow needs when those controls are available.
4

Use the connection

Add the related action to an agent or select the CRM while creating a contact group.
Treat provider credentials as secrets. Store reusable values in the workspace secret controls instead of placing them in prompts or documentation.
Test the connected action in a simulated call before publishing the agent. Disconnecting an account makes its tools unavailable to agents immediately. Review dependent agents and contact-import workflows first.