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Open Numbers → Connections. Connections are provider accounts and SIP trunks that supply your numbers.

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Add a connection

1

Open Connections

Go to Numbers → Connections and select Add connection.
2

Choose the path

Connect provider authorizes numbers from a provider and imports them in bulk. Connect with SIP is for telecom teams that already have trunks.
3

Name it

Use a name your team will recognize, for example US contact center.
4

Import or add numbers

After the connection exists, import numbers from the provider or add SIP numbers you already own.
Empty state: No connections yet / Connect a provider account or SIP so your agents can use those numbers. Supported provider labels include Twilio, Telnyx, Plivo, Exotel, Vobiz, and Custom SIP. The options you see depend on the workspace.

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Connect with SIP

SIP trunks route numbers you already own — connect one, then add its numbers. Configure:
  • Provider — the telephony provider behind this trunk
  • SIP termination URL — the destination your phone provider gave you
  • Optional SIP username, password, from domain, and transport
  • Inbound trunk details if this connection receives calls
Test inbound routing before you assign agents.

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Assign agents

Open a number on the connection to set Incoming agent and Outgoing agent. You can use the same agent for both. Deactivating a number keeps the connection and the inventory row. Settings do not take effect until you reactivate it.

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Remove a connection

Deleting a connection removes its numbers from the workspace. Provider data is not deleted. Confirm no campaign, pool, or workflow still depends on those numbers.

Phone numbers

Buy, import, and route individual numbers after the connection exists.