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An agent will not publish

Check the required system prompt, language and models, voice, greeting, ambience, actions, extraction triggers, and dynamic-variable defaults. Wait for any pending autosave before publishing again.

A knowledge base cannot be attached

Only a knowledge base in Ready state can be attached. Open it to find documents that are pending, processing, or failed. Replace a failed PDF and wait for processing to finish.

A preview cannot start

Confirm microphone permission for a web preview. A valid payment method may be required for web and phone previews. Also verify that the draft has compatible language, model, and voice settings.

A phone number cannot place calls

Confirm that the number is active and ready, has an outbound agent, allows the destination country, and has valid provider or SIP configuration. Check workspace credit or payment method when a paid operation fails.

A campaign cannot start

Confirm that it has a name, an active phone number with an outbound agent, at least one contact group, a valid schedule, concurrency, and a payment method or credit. Review DND groups and excluded invalid contacts.

An action or integration fails

Check the endpoint or provider connection, secret reference, selected permissions, timeout, required parameters, and response shape. For Slack, confirm the channel remains allowed. For calendars, refresh the event type and fields.

Sign-in loops or expires

Return to the dashboard and start a fresh login. Reused links, old tabs, strict cookie settings, and expired passcodes can invalidate the login session.