Build
Define the conversation, the knowledge the agent can use, and the actions it can take.Visual flow builder
Design a structured conversation as a visual flow.
Single prompt
Define the agent behavior in one prompt.
Knowledge base
Connect the information the agent should use during calls.
Actions
Define what the agent can do while handling a call.
Test
Challenge the agent before it handles live phone calls.Simulated calls
Run call simulations before launch.
Edge cases and accents
Exercise varied paths and accents so issues surface early.
Deploy
Connect the agent to phone calls through the path that fits your setup.Phone number
Provision a number and activate the agent.
SIP trunk
Use your SIP trunk for phone connectivity.
API-triggered calls
Trigger calls through an API.
Outbound campaigns
Run outbound calling at scale.
Improve performance
Use live call metrics and session details to decide what to refine next.Containment and conversion
Track whether calls achieve the intended outcome.
Sentiment and latency
Review caller sentiment and response latency.
Conversation review
Inspect transcripts, recordings, outcomes, and call details.
API information
API reference
Review the API information included in the current public documentation.