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A phone preview lets you test the agent through the telephony path instead of the browser microphone.

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Start a test call

Open the agent preview, select the phone option, enter the destination requested by the preview, and start the call. Answer the incoming test call and exercise the same paths you use in web preview. Test telephony-specific behavior:
  • The configured greeting and opening pause
  • Number and keypad pronunciation
  • DTMF capture and termination keys
  • Voicemail and answering-machine behavior
  • IVR detection
  • Cold and warm transfers
  • Silence and maximum-duration endings
A valid payment method may be required for telephony previews. The preview uses live phone connectivity and can incur usage.
Use test phone numbers and non-sensitive data. Publish only after both the conversation logic and telephony behavior pass.