Connect Slack
1
Add an account
Open Integrations, choose Slack, provide a unique account name, and complete the Bot OAuth connection.
2
Select channels
Choose the public or private channels the bot may use. Do not approve channels unrelated to the workflow.
3
Add the tool
Make the connected Send message tool available only to agents that require it.
4
Test the message
Run a simulated call and verify the destination, content, failure behavior, and absence of sensitive data.